Customer satisfaction is our first priority; hence we try our best to deliver the goods in best condition and at earliest possible delivery date. In-stock items are delivered usually within 1 to 2 weeks, whereas, custom-size orders can take longer, depending on the nature of customization.

In case your order is received damaged and the damage to the order is not caused by the courier, or if the sizing is not right due to Needlez's fault, we will refund the amount less the original shipping cost, if the item cannot be altered by a tailor in your city, via company's standard mode of payment. Shipping charges are mentioned separately on every invoice. The cross-border deliveries may subject to opening and inspection by customs authorities.

Please let us know of the problem within 48 hours of receipt of your order, and return the item within 5 days with a tracking number in its original packaging, once we have approved the refund. Outfits that have evidence of wear or stains cannot be refunded.

Returning an item without prior communication with Needlez will not result in automatic credit to you.

Needlez will not be liable for any damage or delays caused by the courier or natural calamities or situations out of the control of Needlez. Mailing costs for shipments back to Needlez are customer's responsibility.

Color Disclaimer

Customers should be aware that colors seen on a monitor will be slightly different than the actual outfits due to several factors, including:

  • Monitor settings
  • Room lighting
  • Slight variations in production

For practical purposes, the color variation will be slight. We appreciate your understanding in this regard.

Customs/Duties/Taxes

Overseas deliveries may be subject to import duties and taxes, which are levied once the package reaches its destination. Any additional charges for customs clearance must be borne by customer. Customs policies vary widely from country to country. The cross-border deliveries may subject to opening and inspection by customs authorities.

Order Amendments

Any amendments within 48 hours from the receipt of the order will be accepted. Amendments suggested after 48 hours may be subject to additional charges which will be determined after reviewing the requested changes.

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