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Refund & Privacy Policy

    PRIVACY POLICY FOR WEB SITE

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

COLLECTION OF INFORMATION

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

COMMITMENT TO DATA SECURITY

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

COOKIE/TRACKING TECHNOLOGY

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

DISTRIBUTION OF INFORMATION

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:
(1) permitted or required by law; or,
(2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
(3) investigating fraud which has already taken place.
The information is not provided to these companies for marketing purposes.

    REFUND POLICY FOR WEB SITE

Customer satisfaction is our first priority; hence we try our best to deliver the goods in best condition and at earliest possible delivery date. In-stock items are delivered usually within 1 to 2 weeks, whereas, custom-size orders can take longer, depending on the nature of customization.
In case your order is received damaged and the damage to the order is not caused by the courier, or if the sizing is not right due to Needlez’s fault, we will refund the amount less the original shipping cost, if the item cannot be altered by a tailor in your city, via company’s standard mode of payment. Shipping charges are mentioned separately on every invoice.
The cross-border deliveries may subject to opening and inspection by customs authorities. Please let us know at info@needlezbyshalimar.com of the problem within 48 hours of receipt of your order, and return the item within 5 days with a tracking number in its original packaging, once we have approved the refund. Outfits that have evidence of wear or stains cannot be refunded.
Returning an item without prior communication with Needlez will not result in automatic credit to you. Needlez will not be liable for any damage or delays caused by the courier or natural calamities or situations out of the control of Needlez. Mailing costs for shipments back to Needlez are customer’s responsibility.

COLOR DISCLAIMER

Customers should be aware that colors seen on a monitor will be slightly different than the actual outfits due to several factors, including: Monitor settings
Room lighting
Slight variations in production
For practical purposes, the color variation will be slight. We appreciate your understanding in this regard.

COMMITMENT TO DATA SECURITY

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

CUSTOMS/DUTIES/TAXES

Overseas deliveries may be subject to import duties and taxes, which are levied once the package reaches its destination. Any additional charges for customs clearance must be borne by customer. Customs policies vary widely from country to country. The cross-border deliveries may subject to opening and inspection by customs authorities.

ORDER AMENDMENTS

Any amendments within 48 hours from the receipt of the order will be accepted. Amendments suggested after 48 hours may be subject to additional charges which will be determined after reviewing the requested changes.